I've been working in the legal industry since 1999, and in the last two decades, I've seen and worked with my share of practice, client and case management systems. However, in the span of 20 years, I saw the same cycle repeat over and over again - the law firms were always adapting to new software rather than the new software adapting to the needs of the law firm. Law firms would pay thousands for software and sometimes, even more, to purchase a server just for that software. However, no matter how much law firms vetted the case management system, the software either became obsolete or simply didn't work the way the law firm hoped it would. The system would soon become burdensome to keep current, and once again, the process of shopping for a new practice management system would begin. In many instances, the software remained, but attorneys and staff reduced the amount of data they entered and only focused on the necessary items to make the system slightly useful.
After many years of going through this same process over and over again, I thought to myself:
There must be a better way!
I was on a mission to find a system (not just software) that brought everything I needed together and got rid of all the things I didn't need. The solution I was looking for also needed to be packaged in a user-friendly platform that didn't cost a lot of money, and most importantly, worked long-term. I needed to find a system that would empower me to do my job and cultivate the environment to work smarter, not harder. Ultimately, I needed a system that provided intelligence, efficiency, security, and mobility.
In search of a system that would fit all of my needs, I spent years researching and interviewing representatives from various case, practice, and document management systems. I vetted multiple systems for various uses and various law firm sizes, but the biggest issue still existed ….. I was always adapting my procedures to the software instead of the software adapting to me, and I was going to spend loads of money to do it.
Finally, I got to Office 365, which on its surface, wasn't a practice management system. I recognized several application icons that encompassed Office 365 (Outlook, Word, PowerPoint, etc.). However, it still wasn't a "practice management system." It wasn't advertised to law firms, it wasn't endorsed by big law companies, and Microsoft didn't have a booth at the last convention or conference. So why was I looking at Office 365? I found familiar icons while looking at the system, which meant it had many applications I was already using and thus, already paying for - Outlook, Word, OneDrive, et.
Then, I saw the icon that changed everything!
I quickly discovered that SharePoint was the key and served as the binding agent that brought all of the applications together into a central point. EUREKA! It was case management at my fingertips, by design, with intelligence, efficiency, security, and mobility …. Everything I'd been searching for.
Finally, I was able to visualize a case management system that was capable of adapting to me.
The best way to describe SharePoint is to picture SharePoint as if it were a giant football field. The other Office 365 applications, such as Outlook, OneDrive, Planner, etc., represent your players ready to take the field. As Head Coach, you can line those players up on the field however you'd like.
SharePoint is what pulls everything together - all of the applications that run your practice management system for a single case is accessible on a single page with the use of SharePoint. Instead of opening 5 different applications that make up your Office 365 practice management system, regardless of what device you're using, SharePoint provides the efficiency of using all applications by bridging each application through the Home Page of the case (SharePoint) site. While Office 365 provides several applications, SharePoint is what makes the system truly effective for law firm use, as it provides the efficiency and intelligence that law firms require for case management.
Law Firms have big issues to tackle regardless of its case management system.
During my testing to build the Office 365 practice management system, I knew I had some big issues to tackle for law firms, especially law firms who had gone paperless and who were hiring contract attorneys and paralegals. What are two of the biggest issues? I'm sure you've already guessed .....
Email and Document
These two items are HUGE issues for every law firm, even if the law firm has gone paperless. However, with the help of SharePoint and a few more applications, I found a way to manage all of it while keeping your composure and maintaining your sanity. Here's how:
CONVERSATIONS - Powered by Outlook
Issue #1: Email Management
No matter what law firm I studied or worked with, we all had one BIG thing in common - We were all using Outlook for Email communications. In fact, in most offices today, Outlook is usually open every day, all day, and serves as our main platform for communication next to our telephones.
The usual method of filing away Emails into an in-house server has been to print the Email to PDF and save it on your network so that anyone in your organization can access it. However, this method is no longer efficient because it takes an incredible amount of time to convert and save every Email, especially when there is a thread of Email communications. Even more so, it's burdensome on the attorney to be required to forward all communications to the person responsible for the tedious task of printing (to PDF) and saving the Email.
SharePoint brings in the evolution of Email management.
When SharePoint sites are created (usually opened per case), the SharePoint site has a dedicated email address assigned to it - an email address of your choosing. For instance, if you created a SharePoint site for the case: Smith v. Brown and you worked for the Howard Law Firm - the case Email address could be firstname.lastname@example.org. This provides an incredible opportunity, as it serves as an e-service address specifically for this case. This dedicated email address is the gateway to Email management.
In most law firms, we're e-signing, e-filing, and e-serving. If you're not, just give it a few years and you will. Nevertheless, how do we work in an organized, digital environment while maintaining transparency and efficiency? You do it by using an Email system intelligent enough to file everything away for you, and here is how my Office 365 practice management system does it:
Every email sent out by any member of the SharePoint site can cc or bcc the SharePoint site Email address, which files the Email away. When you use the Email address as a service address, every pleading, subpoena, deposition, order, etc. served to you by the Court, opposing counsel, or a court reporter is sent to the SharePoint site and filed away (by automation). Every Memo to File you write can be written to the SharePoint site Email address and filed away. While all communications about this case are being filed away, everyone associated with the case SharePoint site has access to the Emails and Memos regardless if they were included as a recipient on the original Email. More importantly, the Emails, Memos, and files are accessible in real-time regardless of where you are or what device you are using.
When you click on the "CONVERSATIONS" tab in the case SharePoint site Home Page, it brings you to the Inbox only for that case (only for that SharePoint site). All of the other Emails in your Inbox are removed so that you can focus on the Emails that are associated with only that case.
When you click on the name of the site at the top of the Emails listed for the site, you have another snapshot available of all Emails and files that have come into the SharePoint site through the Inbox. This means that you no longer have to shuffle through thousands of Emails in your Inbox for the last time you emailed opposing counsel on any case because Office 365's Outlook application (used on the Web) provides seamless search features and gives you an incredible bang for your buck.
Office 365 has given us multiple ways to file away each case communication in such a manner that it is easily managed and easily retrieved by any member of your organization who is associated with a case site. You no longer have to remember to click-and-drag emails to folders, and because you're using the SharePoint site's Email address as an e-service address, opposing counsel doesn't have to remember to cc your Paralegal or assistant. Your assistant is a member of the case site, which means she automatically receives a cc of all case Emails.
CALENDAR - Powered by Outlook
Having a central office calendar is essential to any law firm. However, what if you not only had a central office calendar but had a calendar dedicated to each case as well. You've got that in the SharePoint - a single calendar dedicated to each of your cases (for filing purposed), which connects to your central firm calendar. All events not only appear on the Home Page of your site, but they also appear on your Outlook calendar, regardless of the access point - application or web. Just like with Conversations, your calendar can be narrowed to view only the calendar events associated with a single case or expanded to see your entire calendar across all cases.
Scheduling and maintaining balance and flow with appearances and assignments has never been easier by using the very application you're already using - Outlook. By connecting events to the SharePoint case site, you're able to file the event away and maintain the data on the case site. The calendar is accessible to all members of the case site regardless of what device they are using.
Some additional features for calendar events entered on SharePoint sites include:
1. Assign calendar event to specific members of the case site;
2. Add a link to an address for the member attending the calendar event - the link will open in your default map app;
3. Add a file from a SharePoint site - the last Order, Notice of Deposition, or Motion being argued;
4. Add a notification reminder - a pop up on your computer and mobile devices;
5. Add Email reminders - customize your email reminders leading up to your event; and
6. Coordinate an event with another member of the case using the Scheduling Assistant.
DOCUMENTS - Powered by OneDrive
Issue #2: Document Management
As I mentioned earlier, we're spending the majority of our time in Outlook meaning we're exchanging the majority of our files digitally through Outlook. The process of saving files doesn't really change with the integration of Office 365 as a practice management system. However, a very nifty feature has been added to this amazing system making document management work like a well-oiled machine. Here's how.
When an email containing a file comes into the case site Email address, the recipient(s) of the Email (any member of the site) can click the "more actions" symbol and choose "save to document library", which will save the file into an "Email Attachments" folder in the Documents section of the case site. Even better, the system will only give this "save to document library" option once, which means multiple people cannot save the same file. The first one to save to document library WINS! While the file exists in the "Email Attachments" folder, it can be moved or copied to whatever folder the file belongs in. The important thing is that the file that came into the case site Email address was filed away (and with redundancy, which provides multiple access points):
1) Filed away in Conversations;
2) Filed away in the list of Emails exchanged from the sender (kept in the sender's contact card); and
3) Filed away in Documents with all other important case materials.
The Documents section for each SharePoint site can be synced to any desktop computer making saving a cinch. Documents are easily accessible on mobile devices either through the SharePoint app - case site - or through your OneDrive app. Although, I recommend accessing your case documents using the SharePoint app.
You're building a searchable database, which can be used for conflict checks.
One of the greatest features of SharePoint for Document Management is the fact that every document you pour into the case sites becomes OCR'd for text recognition regardless if you did it before saving the document to the case site. As with any other scanned document, the system will have a hard time reading handwriting and the typical scanned document. However, when documents are converted from Word to PDF, or when native medical records are received from EMRs, the data is more easily searchable.
NOTEBOOK - Powered by OneNote
Now that we have all of our data in a digital environment, we have the ability to data map. You might be asking the question - why data map and what is data mapping? Think of it as a hyperlink in an online article - the article provided all the info, but the link took you to the document referenced in the article.
Several law firms maintain Indexes for Pleadings, document productions, depositions, etc. When data is entered into a Notebook Index, you have the ability to hyperlink that data to where it is being stored in SharePoint - on the case site. If the attorney is in the case Notebook, on a mobile device, in court or at a deposition, he/she can click on the hyperlink for the desired document listed in an index and viola …the device will immediately open the desired document for the requestor's review. Most importantly to note is that your device is allowing you to preview the document and doesn't require you to download it.
Notebooks are also very handy because it is a GREAT place to keep all of your research and attorneys' notes and memos. Remember when I mentioned earlier that your database was searchable? Notebook is included in that database. While most attorneys are used to writing notes on large white and yellow legal pads, it is best to start keeping notes in your digital environment, along with everything else. Written notes are no good to staff unable to read them, and written notes would never be searchable even if the notes were scanned and saved.
If you are conducting research in LexisNexis or Westlaw, then Notebook provides an opportunity to save your research in your searchable database with the case. This means that when it is time to prepare the Motion for Summary Judgement, prepare for Deposition, prepare for Mediation, or prepare for Trial, this Notebook will become invaluable for your efficiency in preparations for preparing your briefing, for the deposition or mediation, or for Trial. No more fumbling through the handwritten notes you hope was filed away, or your inbox full of research from many other cases, because it was all brought together in the case Notebook throughout the case.